Podcast: The Customer Centric Show

The Business Of High Performance

I was excited to be a guest on the Customer Centric Show where I shared some information about my business.

During the podcast I share information about:

  • How I transitioned from athlete to physiotherapist practice owner
  • The business’ niche area of focus
  • How my team work ensures clients are equally committed to end-goals
  • Why my team meets for two separate staff meetings every week
  • The impact of this team’s commitment
  • How we are creating an ecosystem to increase client success
  • How I am applying systems and processes for business health
  • Current digital marketing approach
  • How unpacking my knowledge has created value for potential clients and myself
  • An innovative ambassador program explained
  • My new program to increase clients’ success rate (it’s a win for clients and a win for business. I’m confident there’s an equivalent process for your business too)

Click HERE to listen to the interview.

“Results for our clients are why they engage us. So we continue to build processes and systems to sure up a result” – Brad Beer

“The only way we can deliver a result is to be crystal clear on what it is they’re trying to get done. We’ve termed this the client’s finish line… Once we’re clear on that, we will move heaven and earth to see that’s the outcome they get” – Brad Beer